FAQs
These are answers to some of our most asked questions. For anything else, feel free to reach out via the contact form and we will be back to you as soon as we are able.
Age Limit
This is a 19+ event. Alcohol will be served so we will be checking IDs at the door to ensure everyone is of legal drinking age in Ontario.
Dress Code
This is an immersive fantasy event. For the best experience for all of our guests, we ask that all guests come in their best fantasy or cosplay outfits. Anyone who does not adhere to the dress code may be asked to return in costume before they are allowed entry. Each of you are an integral part of the magic of this event and we can't wait to see all of the amazing outfits you will wear.
*Note: weapons both real and faux will not be allowed due to venue codes.
Exchange Policy
Tickets are non-transferable and non-refundable. This is to ensure everyone gets the best experience and chance to purchase tickets, and to prevent resale driving up prices. However, if you are facing unforeseen circumstances, please reach out to a member of our team and we can further troubleshoot for you
Accessibility
While most of this venue is accessible by elevator, there are stairs involved. For questions and concerns please reach out to us directly and we can provide more information on the options available.